Questions you may be interested in

If you’re between sizes — pick the larger one for comfort. Also avoid choosing a snug size if your feet swell during the day or you walk a lot. A detailed breakdown is in the measurement guide and in the size chart.

Half sizes (33.5, 34.5, etc.) give a more accurate fit. The difference between adjacent whole sizes is about 0.5 cm in foot length. If your foot length falls exactly between them, a half size usually fits better than rounding.

We don’t just shrink full‑size designs — we create lasts specifically for smaller women’s feet. So fit, instep and foot anatomy in the small sizes are planned separately — the pair should feel like it was made for your foot, not just “squeezed” down from a standard model.

Insoles and the inner lining are natural leather. It keeps its shape, lets your foot breathe, and causes less rubbing compared with synthetics. The exact composition for each model is always in the "Materials" block on the product page.

Lasts are adapted for smaller sizes and have an anatomical shape for a comfortable fit. This is not medical orthopedic footwear with a clinical arch support. If you need extra cushion for your arch — message us on the contact page and we’ll suggest which models feel softer.

Regularly clean your shoes with a soft dry or slightly damp cloth. After cleaning, apply a cream or balm for natural leather — it keeps the leather supple and protects against drying out. Avoid water, direct sunlight and radiators. If a pair gets wet, dry them at room temperature, stuffing them with paper. Store in the box or a fabric bag separately from other pairs.

It’s best to clean suede with a dry soft-bristle brush, brushing in the direction of the nap. Blot wet stains — don’t rub. Use a nubuck/suede spray protector before the first wear. Water and salt are especially harmful to suede — if your pair gets wet, let them dry naturally, then lift the nap with a brush.

Choose a style, color and size on the site, add the pair to your cart and proceed to checkout. Enter your contact details, choose a delivery method (Nova Poshta, Ukrposhta, international or pick-up) and pay online or select cash on delivery. After you place the order, a manager will confirm it if any details need clarifying.

“In stock” — the pair can be shipped right away (usually 1–2 business days with the carrier). “Made to order” means the style is sewn individually: add 10–15 business days to the standard shipping time. If a size is completely unavailable, an envelope icon will appear on the size button — you can subscribe to be notified when the pair is back.

Yes. If the size or color you need isn't available online or in-store, we can make a pair on request. Submit a request on the product page (custom order section) or write to us — our manager will confirm the materials, timeframe, and payment.

This is making a style from our collection specifically to your request: the size, color, or material you need if it’s not in stock. For a custom order we also offer a wider selection of materials and heel shapes.

You send a request for the model you’re currently viewing, or you write to us. A manager will get in touch to confirm details (size, color, last, lead time) and after confirmation will begin production. We’ll ship the finished pair the same way as a regular order — plus 10–15 business days to dispatch.

The price depends on the model and chosen materials. If you want an unusual material or a custom heel shape, the manager will agree the cost with you before any work starts. Submitting a request doesn’t oblige you to buy — we agree the details first.

Pay online with Visa / Mastercard via Wayforpay, pay in installments with Mono or PrivatBank, or cash on delivery when you pick up at Nova Poshta or Ukrposhta. The full list with bank icons is on the payment & delivery page.

Yes. Installment payments are available through Mono and ПриватБанк. Terms (number of payments, limit) depend on the bank at the time of checkout — you’ll see them on the payment step or your manager can tell you.

Within Ukraine — Nova Poshta and Ukrposhta (branches or door-to-door). Abroad — international delivery 7–14 days at carriers' rates. You can also pick up your order in Kyiv: вул. Володимирська, 69 — immediately and free of charge.

Across Ukraine shipping is charged at the carrier’s rates (Nova Poshta / Ukrposhta), typically 1–2 business days for pairs in stock. International — 7–14 days at the carrier’s rates. Pick-up is free. For custom-made pairs please allow an additional 10–15 business days before shipping.

Yes: you can try them on at the store on Volodymyrska 69. If you order online — try them on at home on a clean surface (better with a nylon sock), don’t remove any protective films if you’re unsure about the size, and keep the box and all accessories. This is a condition for returns.

Within 14 calendar days from receipt you can retu or exchange a pair if it’s unworn, in the branded box and with the tags attached. Wo shoes are not eligible for return. Custom-made models cannot be exchanged or returned. Details — on the exchange and returns page.

Message us via the form on the contacts page or by email before you send the pair. After that, you can use the “Easy Return” in the Nova Poshta app (the service is free, but you need prior agreement with a manager).

Standard returns or exchanges (size, style) — shipping is on you. If it’s a manufacturing defect, we’ll replace the pair at no charge and reimburse the retu shipping after confirmation.

It’s a certificate for buying Angie Lee shoes and other items — a handy gift when you don’t want to guess their size or style. You choose the amount; the certificate can be purchased on the website in the certificates section.

When placing your order, enter the certificate code in the promo code / certificate field. The amount will be applied to your payment. If the order is more expensive than the certificate value, you pay the difference; if it’s cheaper, the remaining balance is usually not returned in cash. If something didn’t work — message us and we’ll check the code.